Privacy Policy

Last updated: July 2025

This Privacy Policy explains how Divaspin collects, uses, stores and protects your personal information when you visit our website or use our gaming services. By accessing our platform, you agree to the practices described here.

1. Who We Are

For the purposes of this Policy, references to “we”, “us” or “our” mean the Divaspin branded online gaming service operating as DivaSpin casino Australia. Contact details for privacy enquiries are provided below.

2. Scope

This Policy applies to visitors and registered players using DivaSpin online, including desktop and mobile browser experiences. It covers information collected directly from you and automatically via cookies or similar technologies when you interact with the site.

3. Information We Collect

• Account data: name, date of birth, address, email, phone, country, and verification documents (KYC/age checks).
• Transaction data: deposits, withdrawals, payment method details (tokenised or partially masked), currency (e.g., AUD), and billing records.
• Usage data: login times, session duration, game preferences, device and browser information, IP address, and general geolocation.
• Responsible gaming data: limits you set, time-outs, self-exclusion preferences, and related interactions.
• Support data: communications with customer service (chat/email), feedback and dispute records.
• Marketing preferences: opt-in status for emails, SMS or on-site messages from DivaSpin casino.

4. How We Use Your Information

• Service delivery: create and manage accounts, enable gameplay, process payments and withdrawals.
• Verification & compliance: age/identity checks, fraud prevention, AML/CTF monitoring, and legal obligations.
• Personalisation: tailor content, game recommendations and on-site experiences across DivaSpin Australia.
• Support & communication: respond to enquiries, service messages, policy updates and transactional notices.
• Analytics & security: diagnose performance issues, improve features, detect suspicious activity and protect users.
• Marketing (with consent or lawful basis): send promotions from DivaSpin online you have opted in to receive.

5. Legal Bases

We process data where necessary to perform our contract with you (account, gameplay, payments), to comply with legal obligations (e.g., KYC/AML), for our legitimate interests (site security, analytics, improvements), and with your consent (marketing or certain cookies) where applicable.

6. Cookies and Similar Technologies

DivaSpin casino Australia uses cookies and similar tools to remember preferences, keep you signed in, measure performance, and personalise content. You can manage cookies in your browser settings; however, essential cookies are required for core site functionality. See our Cookies section within this Policy or separate Cookies Notice (if available).

7. Sharing Your Information

We do not sell your personal data. We may share information with:

• Service providers: payment processors, KYC/AML vendors, analytics, hosting and security partners.
• Regulators and law enforcement: where required by applicable laws and licensing conditions.
• Professional advisers: auditors, legal and compliance consultants under confidentiality obligations.
• Corporate transactions: in case of merger, acquisition or restructuring, subject to appropriate safeguards.

8. International Transfers

Because Divaspin works with global providers, your data may be processed in countries outside your own. Where required, we implement safeguards (such as contractual clauses) to protect your information during transfers.

9. Data Retention

We retain personal data for as long as necessary to provide the service and meet legal obligations (including anti-money laundering, tax and audit requirements). Retention periods vary by record type and regulatory requirements applicable to DivaSpin casino.

10. Security

DivaSpin online employs administrative, technical and organisational measures, including encryption, access controls and monitoring, to help protect your information against unauthorised access, alteration or loss. No system is completely secure; we encourage strong passwords and account hygiene.

11. Your Rights

Depending on your location and applicable law, you may have rights to access, correct, update, restrict, object to or delete certain personal data held by DivaSpin Australia. You can also withdraw marketing consent at any time. To exercise rights, contact us using the details below. We may require verification to protect your account.

12. Children and Age Restrictions

Gaming services at DivaSpin casino Australia are strictly for adults (18+). We conduct age and identity checks. Accounts found to belong to underage individuals will be closed and access blocked.

13. Responsible Gambling & Privacy

We support safer play by offering deposit limits, time reminders, time-outs and self-exclusion. For these features to work, DivaSpin casino processes relevant account and gameplay data solely to provide and enforce the tools.

14. Marketing Preferences

If you opt in, Divaspin may send emails or on-site messages about promotions. You can opt out at any time using unsubscribe links or by updating preferences in your account settings. Service and legal notices will still be sent where necessary.

15. Third-Party Links

Our site may contain links to external pages not operated by DivaSpin online. We are not responsible for their content or privacy practices. Review the privacy policies of any third-party sites you visit.

16. Changes to This Policy

We may update this Privacy Policy to reflect legal, technical or business developments. The “Last updated” date will be revised accordingly. Significant changes may be communicated via email or on-site notice within DivaSpin Australia.

17. Contact Us

For privacy enquiries, access requests or complaints regarding DivaSpin casino Australia, please contact:

• Email: [email protected]
• Subject line: “Privacy – DivaSpin”